Overview
Our refund and returns policy lasts 7 days from the date your order is delivered.
If 7 days have passed since your order was delivered, we are unable to offer a full refund or exchange.
To be eligible for a return, your phone case must be unused and in the same condition that you received it. It must also be returned in its original packaging, where applicable.
We recommend inspecting your order as soon as you receive it and contacting us promptly if there is any issue with your purchase.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must not have been worn, damaged, scratched, stained, or altered.
- The item should be returned with its original packaging, where applicable.
- The return request must be submitted within 7 days of delivery.
- You must provide your order number or other valid proof of purchase.
Please do not send your purchase back to the manufacturer.
Before returning any item, please contact us first at Lueurist@gmail.com to receive return instructions.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Items that have been used or show signs of wear
- Items that have been damaged after delivery
- Items that are missing parts or original packaging due to reasons not caused by Lueurist
- Items returned more than 7 days after delivery
If an item is returned in a condition that does not meet our return requirements, we may be unable to issue a full refund.
Damaged, Defective, or Incorrect Items
If you receive a phone case that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.
If the issue was caused by an error on our part or the product arrived defective or damaged, we will provide an appropriate solution.
Refunds
Once your returned item is received and inspected, we will send you an email to confirm that we have received it.
We will also notify you whether your refund has been approved or rejected.
If your return is approved, your refund will be processed and automatically credited to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact processing time may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account or payment account again.
- Contact your credit card company or payment provider, as it may take some time for the refund to be officially posted.
- Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Sale and promotional items are subject to the same 7-day return policy, unless otherwise stated on the product page or at the time of purchase.
If a sale item meets our return requirements, it may be eligible for a refund.
Exchanges
We offer exchanges for items that are defective, damaged, or incorrectly shipped, subject to availability.
If you would like to exchange an eligible item for the same product, please contact us at:
Please do not send the item back until we have provided you with return instructions.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
Gifts
If an item was purchased as a gift and shipped directly to you, the original purchaser may receive the refund according to our standard refund process.
If the item was not marked as a gift when purchased, or if the purchaser had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser and original payment method.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery in accordance with this policy.
Shipping Returns
Before sending a return, please contact us at:
We will provide you with the appropriate return instructions and return address.
For returns due to change of mind, personal preference, or incorrect product selection, the customer is responsible for the return shipping costs.
Return shipping costs are generally non-refundable.
If the return is due to an error on our part, such as receiving the wrong item, or if the product arrived defective or damaged, we will review the situation and provide an appropriate solution.
We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged during transit if no tracking or shipping protection is used.
Return Processing
Once your returned item arrives, please allow us reasonable time to inspect the product.
After inspection, we will notify you by email whether your return has been approved.
If approved, the refund will be issued to your original payment method.
Need Help?
If you have any questions about our refunds, returns, or exchanges, please contact us:
Lueurist
Email: Lueurist@gmail.com
Website: lueurist.com
We are happy to assist you with your order.